measures covid19 :

• A physical reception for the files (permits/grants) is available every Tuesday and Thursday from 10am to 12pm via the accessible door and its intercom.
• Access is restricted to 1 person at a time
• No certificate of deposit or acknowledgement of receipt will be issued.
• You also be able to submit your requests by registered mail via the postal services.
• You can contact us by e-mail at info@urban.brussels.

Telephone hotlines are available:

• Urban Development Directorate: daily from 9am to 12pm on +32 (0)2 432 85 50
• Urban Renewal Directorate: Monday, Thursday and Friday from 9am to 12pm on +32 (0)2 432 84 00
• For other directorates: daily from 9am to 4pm on +32 (0)2 432 83 00