As a public service, urban.brussels attaches considerable importance to the quality of its services. We aim to continually improve our way of working so as to offer citizens optimal service.
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Urban’s Mediation Department is available to address your every question or complaint.
Want to find all information about how to file a complaint How do you file a complaint? By submitting this complaint form
- By e-mail: plaintes-bup@urban.brussels
- By post: c/o Mediation Department – urban.brussels – Mont des Arts 10-13, 1000 Brussels