In the interests of continuous improvement and in order to respond even more effectively to customer requests, Urban has automated the management of all information relating to Renolution Grants.
Requesting further information or lodging a complaint will be even easier and quicker now. All you have to do is log in to your account on IRISbox (the electronic one-stop shop for the public administrations of the Brussels Capital Region) by following these steps:
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→ To ask a question, log in to IRISbox → Select “My requests” → Click on the request in question → Click on "Question”. Please note that any additional documents must only be sent via IRISbox.
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→ To lodge a complaint, log in to IRISbox → Select “My requests” → Click on the request in question → Click on "Complaint”. Please note that you can only lodge a complaint within 60 days of receiving a positive or negative assessment of your grant application.
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Moreover, you can contact our teams for any further information about a Renolution grant application processed by Urban (with a number that begins with UR2) → You can reach our “grants” experts by telephone on Monday mornings, Thursday mornings and Friday mornings from 9 a.m. until 12 p.m. by calling the number 02/432.84.00.
Do you need more information?
- The answer to any general question about the Renolution grants can be found on the website renolution.brussels
- If you need help with submitting a Renolution grant application, you can contact Homegrade: homegrade.brussels
- You can also contact the Réseau Habitat/Netwerk Wonen association that is nearest to you: reseauhabitat.be
